TrustLink Reviews


Consumer Trade Associations

Accrediting Council for Independent Colleges and Schools (ACICS)
750 First St., NE, Suite 980
Washington, DC 20002
Fax: 202-842-2593
E-mail: info@acics.org
Association of accredited career schools training in business and business-related subjects.

American Financial Services Association (AFSA) Education Foundation
919 Eighteenth St., NW
Washington, DC 20006
Fax: 202-223-0321
E-mail: info@afsaef.org
The AFSA Education Foundation develops personal money management educational materials to help the public understand the credit process, seek help if credit problems occur, and realize the benefits of responsible money management.

Alliance of Automobile Manufacturers
1401 Eye St., NW, Suite 900
Washington, DC 20005
Fax: 202-326-5598
The Alliance of Automobile Manufacturers, Inc. represents the common interests of its members on a broad range of public policy issues. Through the Alliance, members are able to convey this commitment as well as the industry's accomplishments and its positions on issues to the public, the government, the media and other interested parties.

American Apparel & Footware Association
1601 North Kent St., Suite 1200
Arlington, VA 22209
Toll free: 1-800-520-2262
Fax: 703-522-6741
Membership: Manufacturers of clothing.

American Arbitration Association
335 Madison Ave., 10th FL
New York, NY 10017
Toll free: 1-800-778-7879
A not-for-profit public service organization committed to the resolution of disputes through arbitration, mediation, concilation and other voluntary procedures. Through its 37 offices in the U.S. and Europe, the AAA provides a forum for the hearing of disputes, rules and procedures and a roster of impartial experts to resolve cases.

American Association of Homes and Services for the Aging
2519 Connecticut Ave., N.W.
Washington, DC 20008-1520
Fax: (202) 783-2255
E-mail: info@aahsa.org
AAHSA is committed to advancing the vision of healthy, affordable, ethical aging services for America. The association represents 5,600 mission-driven, not-for-profit nursing homes, continuing care retirement communities, assisted living and senior housing facilities, and community service organizations.

American Bankers Association
1120 Connecticut Ave., NW
Washington, DC 20036
Toll free: 1-800-BANKERS
Fax: 202-663-7578
The American Bankers Association is the largest banking trade association in the country. Its membership includes community, regional, and money center banks as well as savings associations, trust companies, and savings banks. It will provide consumer education materials on request.

American Bar Association
740 15th St., NW,Washington DC, 20005
321 N. Clark Street
Chicago, IL 60610
Fax: 312-988-5177
E-mail: askaba@abanet.org
Publishes a directory of state and local alternative dispute resolution programs. Provides consumer information on request.

ACA International
PO Box 390106
Minneapolis, MN 55439
Fax: 952-926-1624
ACA International is the leading trade Association for credit and collection companies that provide a wide variety of accounts receivable management services to the business community. The members of ACA comply with applicable federal and state laws and regulations regarding debt collection, as well as ethical standards and guidelines established by ACA.

American Council of Life Insurers
101 Constitution Ave., Suite 700
Washington, DC 20001-2133
Toll free: 1-800-942-4242 (Consumer Helpline)
Fax: 202-624-2319
Trade association of over 500 insurance companies that provide life insurance, pensions and annuities, long-term care, and disability income insurance.

American Fence Associaiton
800 Roosevelt Rd., Bldg C-312
Glen Ellyn, IL 60137
Toll free: 1-800-822-4342
Fax: 630-790-3095
The AFA is a national trade association for the fence industry and has over 2000 members nationwide. Members are fence contractors, retailers, wholesalers, suppliers and manufacturers.

American Health Care Association
1201 L St., NW
Washington, DC 20005
Toll free: 1-800-321-0343 (Bookstore Only)
Fax: 202-842-3860
Membership: State associations of long-term health care facilities and health related businesses.

American Institute of Certified Public Accountants
Professional Ethics Division
Harborside Financial Center
201 Plaza III
Jersey City, NJ 07311-3881
Toll free: 1-888-777-7077 (Ethics Hotline)
Fax: 201-938-3329
E-mail: ethics@aicpa.org
Membership: State-certified accountants

American Moving and Storage Association (AMSA)
1611 Duke St.
Alexandria, VA 22314
Fax: 703-683-7527
E-mail: info@moving.org
The professional moving industry’s national trade association offers a wealth of information on its consumer web site, including a new Mover Referral Service. It also sponsors an arbitration service (dispute settlement program) helping consumers resolve loss and damage claims on interstate moves.

American Orthotic and Prosthetic Association
330 John Carlyle St., Suite 200
Alexandria, VA 22314
571-431-0876 ext. 233
Fax: 571-431-0899
E-mail: info@aopanet.org
The American Orthotic and Prosthetic Association is a national trade association committed to providing high quality, unprecendented business services and products to O&P professionals. Since our founding in 1917, we have worked diligently to establish ourselves as the voice for O&P businesses. AOPA membership consists of over 1800 O&P companies, suppliers, and affiliates who design, fabricate, fit and supervise the use of orthoses (orthopedic braces) and prostheses (artificial limbs).

American Society of Travel Agents, Inc.
Consumer Affairs
1101 King St., Suite 200
Alexandria, VA 22314
Fax: 703-684-8319
Membership: Travel agents.

America's Community Bankers (ACB)
900 19th St., NW, Suite 400
Washington, DC 20006
Fax: 202-296-8716
ACB is the national trade association for 2,000 savings and community financial institutions and related business firms. ACB makes information developed by its members on consumer financial services, housing, finance, and community development available free of charge.

Better Hearing Institute (BHI)
515 King St., Suite 420
Alexandria, VA 22314
Toll free: 1-800-EAR-WELL
Fax: 703-684-6048
E-mail: mail@betterhearing.org
A nonprofit educational organization, BHI informs persons with impaired hearing and the general public about hearing loss and available help through medicine, surgery, amplification, and other rehabilitation. Membership: professionals and others who help persons with impaired hearing.

Blue Cross and Blue Shield Association
Consumer Affairs
1310 G St., NW
Washington, DC 20005
Fax: 202-626-4833
Membership: Local Blue Cross and Blue Shield plans in the United States, Canada and Jamaica.

Boat Owners Association of The United States, BoatU.S.
880 South Pickett St.
Alexandria, VA 22304-0730
Fax: 703-461-4674
E-mail: consumerprotection@boatus.com
The Consumer Protection Bureau at BoatU.S. mediates disputes between boat owners and the marine industry. We maintain the only database of consumer complaints involving boats, marine engines and boat-related businesses. BoatU.S. also works closely with the U.S. Coast Guard to monitor safety defect problems.

Career College Association (CCA)
10 G St., NE, Suite 750
Washington, DC 20002
Fax: 202-336-6828
E-mail: cca@career.org
Membership: Career-specific post secondary education institutions.

The Carpet and Rug Institute
310 Holiday Ave.
PO Box 2048
Dalton, GA 30720
Toll free: 1-800-882-8846
Fax: 706-278-8835
E-mail: communications@carpet- rug.com
Membership: Manufacturers of carpets, rugs, and bath mats; suppliers of raw materials and services to the industry.

Children's Advertising Review Unit
Council of Better Business Bureaus, Inc.
70 West 36th Street, 13th Floor
New York, NY 10018
866-334-6272 ext.111
E-mail: caru@caru.bbb.org
Handles consumer complaints about truth and accuracy of advertising directed to children under 12 years of age.

Consumer Electronics Association (CEA)
2500 Wilson Blvd.
Arlington, VA 22201-3834
Toll free: 1-866-858-1555
Fax: 703-907-7675
E-mail: cea@ce.org
CEA is the preeminent trade association promoting growth in the consumer technology industry through technology policy, events, research, promotion and the fostering of business and strategic relationships. CEA represents more than 2,000 corporate members involved in the design, development, manufacturing, distribution and integration of audio, video, mobile electronics, wireless and landline communications, information technology, home networking, multimedia and accessory products, as well as related services that are sold through consumer channels. Combined, CEA's members account for more than $122 billion in annual sales. CEA's resources are available online at www.CE.org, the definitive source for information about the consumer electronics industry. CEA also sponsors and manages the International CES - Defining Tomorrow's Technology. All profits from CES are reinvested into industry services, including technical training and education, industry promotion, engineering standards development, market research and legislative advocacy.

Credit Union National Association (CUNA)
5710 Mineral Point Rd.
Madison, WI 53701
Toll free: 1-800-356-9655
Fax: 608-232-8240
E-mail: ethayer@cuna.com
Serves more than 90% of credit unions through credit union leagues in all 50 states and the District of Columbia. Credit unions are cooperative non- profit financial institutions owned and controlled by members; they belong to credit union leagues, which belong to CUNA.

Direct Marketing Association
Consumer Affairs
1111 19th St., NW, Suite 1100
Washington, DC 20036
Fax: 202-955-0085
E-mail: consumer@the-dma.org
www.dmaconsumers.org, Online registration for Preference & Do Not Contact Lists.
DMA is the largest trade association for businesses involved in direct and interactive marketing. Its members include companies that market goods and services directly to consumers using direct mail, catalogs, telemarketing, magazine, newspaper and TV ads, and the Internet.

Mail Preference Service (MPS): For removal from most national advertising mailing lists, register at www.dmaconsumers.org ($1 fee) or send your name and home address, along with a check or money order, payable to IMS, for $1 to: Attn: IMS, Mail Preference Service (MPS), PO Box 643, Carmel, NY 10512-0643

E-Mail Preference Service: To reduce unsolicited commercial e-mails, register for free at www.dmaconsumers.org.

Deceased Do Not Contact List: Relatives, friends, and caregivers can remove the names and contact information of individuals who are deceased. Register online (there is a $1 fee) at www.dmaconsumers.org.

Do Not Contact Service for Caretakers: If you care for someone who is elderly, sick, or disabled, you may register them at www.dmaconsumers.org ($1 fee) so they will receive less commercial solicitations or, send those individuals' names and other contact information, along with a check or money order for $1 payable to IMS, to: Attn: IMS, DMA's Do Not Contact Service for Caretakers, PO Box 10512, Carmel, NY 10512

Direct Selling Association (DSA)
1667 K Street, NW
Suite 1100
Washington, DC 20006
Fax: 202-452-9010
E-mail: info@dsa.org
Membership: Companies that manufacture and distribute consumer products person-to-person and through home-party plans using independent salespeople. All members comply with the DSA Code of Ethics which protects consumers of direct selling products as well as the sellers of the products and opportunities.

Distance Education and Training Council
1601 18th St., NW
Washington, DC 20009
Fax: 202-332-1386
E-mail: rob@detc.org
Membership: Home study (correspondence) schools.

Financial Planning Association
Offices in Denver, and Washington
4100 E. Mississippi Ave., Suite 400
Denver, CO 80246-3053
Toll free: 1-800-647-6340
Fax: 303-759-0749
E-mail: fpa@fpanet.org
The Financial Planning Association (FPA) connects those who need, support and deliver financial planning. We believe that everyone is entitled to objective advice from a competent, ethical financial planner to make smart financial decisions. FPA members demonstrate and support a professional commitment to education and a client-centered financial planning process.

Food Marketing Institute (FMI)
655 15th St. N.W., Suite 700
Washington, DC 20005
Fax: 202-429-4519
FMI conducts programs in research, education, industry relations and public affairs on behalf of its members - grocery retailers and wholesalers.

Hearing Industries Association
515 King St., Suite 420
Alexandria, VA 22314
Fax: 703-684-6048
E-mail: hipaa@hearing.org.
Membership: Companies engaged in the manufacture and/or sale of hearing aids, their components, parts, and related products and services.

Household Goods Forwarders Association of America, Inc.
5904 Richmond Highway
Suite 404
Alexandria, VA 22303
Fax: 703-317-9960
E-mail: info@hhgfaa.org
The Household Goods Forwarders Association of America, Inc. represents movers and forwarders who handle commercial, government and military shipments of household goods. Founded in 1962, now with members in over 150 countries worldwide, HHGFAA is dedicated to fostering an industry- wide commitment to the highest standards of international household goods moving services.

Insurance Information Institute
Consumer Affairs
110 William St., 24th Floor
New York, NY 10038
Toll free: 1-800-331-9146
E-mail: jeannes@iii.org
The National Insurance Consumer Helpline is a resource for consumers with automobile, homeowners and life insurance questions. The Helpline is open Monday through Friday from 8 a.m. to 8 p.m., eastern time. Spanish-speaking operators also available.

International Cemetary and Funeral Association
Cemetery Consumer Service Council

PO Box 2028
Reston, VA 20195-0028
Toll free: 1-800-645-7700
Fax: 703-391-8416
The Cemetery Consumer Service Council is an industry-sponsored dispute resolution program. Other consumer information is also available concerning cemetery practices and rules.

Monument Builders of North America
401 North Michigan Ave, Suite 2200
Chicago, IL 60611-4267
Toll free: 1-800-233-4472
Fax: 312-673-6732
E-mail: info@monumentbuilders.org
Membership: Cemetery monument retailers, manufacturers and wholesalers; bronze manufacturers and suppliers. Consumer brochures available on request.

Mortgage Bankers Association of America
Consumer Affairs
1919 Penn. Ave., N.W
Washington, DC 20006
Membership: Mortgage banking firms, commercial banks, life insurance companies, title companies, and savings and loan associations.

National Advertising Review Council
National Advertising Division
70 West 36th Street - 13th Floor
New York, NY 10018
Toll free: 1-866-334-NARC (6272)
Fax: 212-705-0136
E-mail: lbean@narc.bbb.org
www.nadreview.org, To handle complaints about the truth and accuracy of national advertising

National Association of Home Builders
Member Service Center
1201 15th St., NW
Washington, DC 20005
Toll free: 1-800-368-5242 (Outside metro DC)
E-mail: info@nahb.com
Membership: Single and multi family home builders, commercial builders and others associated with the building industry.

National Association of Insurance Commissioners (NAIC)
Government Relations
444 North Capitol St., NW Suite 701
Washington, DC 20001
Fax: 202-624-8579
NAIC is the organization of insurance regulators from the 50 states, the District of Columbia and the four U.S. territories. One of its primary functions is consumer protection. It produces a number of guides which are distributed to insurance departments and directly to consumers upon request.

National Association of Personnel Services (NAPS)
PO Box 2128
The Village At Banner Elk, Suite 108
Banner Elk, NC 28604
Fax: 828-898-8098
Membership: Private employment agencies.

National Association of Professional Insurance Agents
400 North Washington St.
Alexandria, VA 22314
E-mail: piainfo@pianet.org
Provides consumers practical advice on personal insurance buying through its national outreach program.

National Association of Realtors
430 North Michigan Ave.
Chicago, IL 60611-4087
Toll free: 1-800-874-6500
Nar's website offers property ads, home buying and selling tips, real estate news, information about using a realtor and more. NAR will also refer you to your local realty board for assistance in resolving disputes.

National Association of Security Dealers
Office of Dispute Resolution
One Liberty Plaza
165 Broadway, 27th Floor
New York, NY 10006
Fax: 301-527-4873
E-mail: ciletters@nasd.com
Third-party dispute resolution forum, including both arbitration and mediation solutions, for the resolution of monetary and business disputes between investors and securities firms.

National Food Processors Association
1350 I. St. N.W., Suite 300
Washington, DC 20005
Toll free: 1-800-355-0983
Fax: 202-639-5932
E-mail: nfpa@nfpa-food.org
Membership: Commercial packers of such food products as fruit, vegetables, meat, poultry, seafood, and canned, frozen, dehydrated, pickled and other preserved food items.

National Funeral Directors Association
13625 Bishop's Drive
Brookfield, WI 53005-6607
Toll free: 1-800-228-6332
E-mail: nfda@nfda.org
Third party dispute resolution program for complaints regarding funeral homes.

National Futures Association (NFA)
200 West Madison Street - Suite 1600
Chicago, IL 60606-3447
Toll free: 1-800-621-3570
Fax: 312-781-1467
E-mail: information@nfa.futures.org
National Futures Association is the industrywide self-regulatory organization for the U.S. futures industry. NFA's mission is to provide innovative and efficient regulatory programs and services that safeguard the integrity of the derivatives markets. Consumers should contact NFA regarding any firm or individual who solicits them for investments in futures, options on futures and foreign currency.

National Home Equity Mortgage Association
1301 Pennsylvania Ave. NW
Suite 500
Washington, DC 20004
Toll free: 800-342-1121
Founded in 1974, NHEMA is committed to keeping consumers informed and able to take advantage of the benefits afforded by home equity mortgages. Today, NHEMA represents 350 member companies in all 50 states, employing tens of thousands of people and providing needed credit to millions of Americans. NHEMA has a free consumer website designed to help borrowers borrow smart and avoid problems: www.borrowsmart.com

National Turkey Federation
1225 New York Ave., Suite 400
Washington, DC 20005
Fax: 202-898-0203
E-mail: info@turkeyfed.org
The National Turkey Federation is the national advocate for all segments of the turkey industry, providing services and conducting activities which increase demand for its members' products by protecting and enhancing their ability to profitably provide wholesome, high-quality, nutritious products.

North American Consumer Protection Investigators
Attn: Paul Meyers
States Attorney's Office, 16th Judicial Circuit
530 Whitehead Street, Ste 201
Key West, FL 33040
Fax: 305-295-3974
E-mail: pmeyers@keyssao.org
NACPI provides training and support for consumer protection investigators in government agencies at all levels. NACPI does not investigate individual consumer complaints, but helps investigators share information of mutual concern.

North American Securities Administrators Association, Inc.
750 First St, NE, Suite 1140
Washington, DC 20002
Fax: 202-783-3571
E-mail: info@nasaa.org
NASAA is an international organization devoted to investor protection. Its membership consists of the 66 state, provincial and territorial securities administrators in the 50 states, the District of Columbia, Canada, Mexico and Puerto Rico. In the United States, NASAA is the voice of the 50 state securities agencies responsible for the grass-roots investor protection, investor education and efficient capital formation.

Photo Marketing Association Internatonal
3000 Picture Place
Jackson, MI 49201
Fax: 517-788-8371
Membership: Retailers of photo equipment, film and supplies; firms that develop and print film.

The Soap and Detergent Association
1500 K St., NW, Suite 300
Washington, DC 20005
Fax: 202-347-4110
Since 1926, The Soap and Detergent Association has been the premier non-profit trade association, dedicated to educating the public about the relationship between good hygiene practices and good health. Today, programs and materials educate the public about the safe and responsible use and storage of cleaning products to ensure cleaner and healthier environments in homes, schools, businesses and communities. SDA offers Free/low cost practical information on hand hygiene, laundry, dish and surface care, food safety, poison prevention and cleaning to control allergies and asthma.

Tire Industry Association
1532 Pointer Ridge Place, Suite G
Bowie, MD 20716-1883
Toll free: 1-800-876-8372
Fax: 301-430-7283
E-mail: info@tireindustry.org
Membership: Independent tire dealers and retreaders.

Toy Industry Association Inc.
1115 Broadway, Suite 400
New York, NY 10010
Fax: 212-633-1429
Membership: North American toy manufacturers.

United States Tour Operators Association (USTOA)
275 Madison Ave., Suite 2014
New York, NY 10016
Fax: 212-599-6744
E-mail: information@ustoa.com
Membership: Wholesale tour operators, common carriers, suppliers, and providers of travel services.

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