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Directories

Auto Manufactures

Acura
Customer Relations Department
1919 Torrance Blvd. 500-2N-7E
Torrance, CA 90501-2746
Toll free: 1-800-382-2238
Toll free: 1-800-594-8500 (Roadside Assistance)
Fax: 310-783-3535
www.acura.com

Alfa Romeo Distributors of North America, Inc.
7453 Brokerage Drive
Orlando, FL 32809
407-856-5000
www.alfaromeo.com

American Honda Motor Co., Inc.
Consumer Affairs Department
1919 Torrance Blvd.
310-783-2000
Toll free: 1-800-999-1009
Fax: 310-783-3273
www.honda.com

American Suzuki Motor Corp.
Customer Relations Department
PO Box 1100
3251 East Imperial Hwy.
Brea, CA 92822-1100
1-800-934-0934 (Automotive)
714-572-1490 (Motorcycle/ATV/Marine)
Toll free: 1-800-934-0934 (Automotive)
Fax: 714-524-8499 (Automotive)
www.suzuki.com

Aston Martin
Customer Relations Department
U.S. National Headquarters
One Premier Place
Irvine, CA 92618
949-341-5800
www.astonmartin.com

Audi of America, Inc.
Client Relations
3499 West Hamlin Rd.
Rochester Hills, MI 48309
Toll free: 1-800-822-2834
Fax: 248-754-6504
www.audiusa.com

BMW of North America, Inc. Corporate Office
Customer Relations
300 Chestnut Ridge Rd.
Woodcliff Lake, NJ 07675
201-307-4000
Toll free: 1-800-831-1117
Fax: 201-930-8362
www.bmwusa.com

Buick Division General Motors Corp.
Customer Assistance Center
PO Box 33136
Detroit, MI 48232-5136
Toll free: 1-800-521-7300
Toll free: 1-800-252-1112 (Roadside Assistance)
TTY: 1-800-832-8425
www.buick.com

Cadillac Motor Car Division
Customer Assistance Center
PO Box 33169
Detroit, MI 48232-5169
Toll free: 1-800-458-8006
TTY: 1-800-833-2622
www.cadillac.com

Chevrolet Motor Division, General Motors Corp.
Customer Assistance Center
PO Box 33170
Detroit, MI 48232-5170
Toll free: 1-800-222-1020
Toll free: 1-800-243-8872 (Roadside Assistance)
TTY: 1-800-833-2622
Fax: 313-556-5108
www.chevrolet.com

Daihatsu Motor Co., LTD
See also: Nagata Technology
Help Line (Technical Information)
2334 Montera Dr
Hacienda Heights, CA 91745
626-333-7897
847-439-0321 (Nagata Tech - Daihatsu Dealer Locator)
Toll free: 1-800-777-7070 (CA)
Fax: 626-333-0269
E-mail: leon@daihatsu-help.com
www.daihatsu.com

Daimler Chrysler
Daimler Chrysler Customer Center
PO Box 21-8004
Auburn Hills, MI 48321-8004
Toll free: 1-800-992-1997
Fax: 248-512-8084
www.chrysler.com

Ferrari North America Inc.
Corporate Office
250 Sylvan Ave.
Englewood Cliffs, NJ 07632
201-816-2600
Fax: 201-816-2626
E-mail: administrative@ferrariworld.com
www.ferrariworld.com

Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Dr.
PO Box 6248
Dearborn, MI 48121
Toll free: 1-800-392-3673
TTY: 1-800-232-5952 (Toll Free)
www.ford.com

Ford Dispute Settlement Board
PO Box 5120
Southfield, MI 48086-5120
Toll free: 1-800-428-3718
www.autosafety.org/ford-what.htm

General Motors Corporation
Corporate Affairs/Community Relations
100 Renaissance Center
Detroit, MI 48265
313-667-3800
313-556-5000
Toll free: 1-800-462-8782
www.gmc.com

GMC Division, General Motors Corp.
Customer Assistance Center
PO Box 33172
Detroit, MI 48232-5172
Toll free: 1-800-462-8782
Toll free: 1-800-223-7799 (Roadside Assistance)
TTY: 1-800-462-8583
www.gmc.com

Hyundai Motor America
Consumer Affairs
10550 Talbert Ave.
PO Box 20850
Fountain Valley, CA 92708-0850
714-965-3000
Toll free: 1-800-633-5151
E-mail: cmd@hma.service.com
www.hyundaiusa.com

Isuzu Motors America, Inc.
Owner Relations Department
13340 183rd St.
Cerritos, CA 90703
562-229-5000
Toll free: 1-800-255-6727
Fax: 562-921-9523
www.isuzu.com

Jaguar Cars
See also: Astin Martin, Land Rover
555 MacArthur Blvd.
Mahwah, NJ 07430
201-818-8500
Toll free: 1-800-452-4827
Fax: 201-818-9770
www.jaguar.com

Kia Motors America, Inc.
Consumer Assistance Center
PO Box 52410
Irvine, CA 92619-2410
Toll free: 1-800-333-4KIA
Fax: 949-470-2812
www.kia.com

Land Rover
555 MacArthur Blvd.
Mahwah, NJ 07430
Toll free: 1-800-637-6837
Fax: 201-760-8514
E-mail: www.asklr@landrover.com
www.landrover.com

Lexus
A Division of Toyota Motor Sales, U.S.A., Inc.
Mail Drop L203
19001 South Western Ave.
Torrance, CA 90509-2732
Toll free: 1-800-25-LEXUS
Fax: 310-468-2992
www.lexus.com

Mazda North American Operations
Customer Assistance Center

PO Box 19734
Irvine, CA 92623-9734
Toll free: 1-800-222-5500
Fax: 949-727-6703
www.mazdausa.com

Mercedes Benz USA, Inc.
Customer Assistance Center
3 Paragon Dr.
Montvale, NJ 07645
Toll free: 1-800-367-6372
Fax: 201-476-6213
www.mbusa.com

Mitsubishi Motors North America, Inc.
Customer Relations
6400 Katella Ave.
Cypress, CA 90630-0064
Toll free: 1-888-648-7820
www.mitsubishimotors.com

Nagata Technology, Inc.
400 Lively Boulevard
Elk Grove Village, IL 60007
847-439-0321
Toll free: 1-800-777-7070 (CA - Daihatsu Technical Info)
Fax: 847-439-0325
E-mail: n-tkinfo@n-tk.com
www.n-tk.com

daihatsu@n-tk.com (Daihatsu parts information)

Nissan North America, Inc.
Consumer Affairs Group
PO Box 685003
Franklin, TN 37068
Toll free: 1-800-647-7261
Fax: 310-771-2025
www.nissan-usa.com

Oldsmobile Division General Motors Corp.
Customer Assistance Network
PO Box 33171
Detroit, MI 48232-5171
Toll free: 1-800-442-6537
Toll free: 1-800-442-6537 (Roadside Assistance)
TTY: 1-800-833-9935
www.oldsmobile.com

Peugeot Motors of America, Inc.
Consumer Relations
Overlook at Great Notch
150 Clove Rd.
Little Falls, NJ 07424
973-812-4444
Fax: 973-812-2148
E-mail: peugeot2@bellatlantic.net
www.peugeot.com

Pontiac Division, General Motors Corp.
Customer Assistance Center
PO Box 33172
Detroit, MI 48232-5172
Toll free: 1-800-762-2737 (800-PM-CARES)
Toll free: 1-800-762-3743 (1-800-ROADSIDE)
TTY: 1-800-833-9935
www.pontiac.com

Porsche Cars North America, Inc.
Customer Commitment
Owner Relations
980 Hammond Dr., Suite 1000
Atlanta, GA 30328
Toll free: 1-800-545-8039
Fax: 770-360-3711
www.porsche.com

Saab Cars USA, Inc.
Customer Assistance Center
4405-A International Blvd.
Norcross, GA 30093
Toll free: 1-800-955-9007
www.saabusa.com

Saturn Corporation
Saturn Customer Assistance Center
100 Saturn Pkwy.
Spring Hill, TN 37174
Toll free: 1-800-553-6000
TTY: 1-800-833-6000
Fax: 931-486-5059
www.saturn.com

Schuman Carriage Subaru
Hawaii
3361 Waialae Ave.
Honolulu, HI 96816
808-733-7505
Fax: 808-733-7511

Subaru of America, Inc.
National Customer Service Center
Subaru Plaza, PO Box 6000
Cherry Hill, NJ 08034
Toll free: 1-800-782-2783
www.subaru.com

Toyota Motor Sales USA, Inc.
Customer Assistance Center
Department H200
19001 S. Western Ave.
Torrance, CA 90509
310-468-4000
Toll free: 1-800-331-4331
TTY: 1-800-443-4999
Fax: 310-468-7800
www.toyota.com

Volkswagen of America
Customer Relations
Hills Corporate Center
3499 West Hamlin Rd.
Rochester Hills, MI 48309
Toll free: 1-800-822-8987
Fax: 248-340-4660
www.vw.com

Volvo Cars of North America Corporate Office
Customer Service
7 Volvo Dr., Bldg. A
Rockleigh, NJ 07647-0915
Toll free: 1-800-458-1552
Fax: 1-800-992-3970
www.volvocars.com


Automotive Dispute Resolution Programs

BBB AUTO LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Blvd., Suite 800
Arlington, VA 22203-1838
703-276-0100
Toll free: 1-800-955-5100
TTY: 703-276-1862
Fax: 703-525-8277
E-mail: info@cbbb.bbb.org
www.bbb.org

Third-party dispute resolution program for automobile manufacturers.

DOT Auto Safety Hotline
Office of Defects Investigation
400 7th St., SW
Washington, DC 20590
Toll free: 1-888-327-4236
TTY: 1-800-424-9153
Fax: 202-366-7882


Consumers can contact the DOT Auto Safety Hotline to report safety defects in vehicles, tires, and child safety seats. Information is available about air bags, child safety seats, seat belts, and general highway safety. Consumers who experience a safety defect in their vehicle are encouraged to report the defect to the Hotline in addition to the dealer or manufacturer.

International Association of Lemon Law Administrators
E-mail: ialla@ialla.net
www.TheLemonLaw.org

This organization supports and promotes government agencies that administer motor vehicle warranty and related laws, through the publication of a newsletter, consumer and industry education, and other intergovernmental activities.

Motorist Assurance Program
7101 Wisconsin Ave.
Suite 1200
Bethesda, MD 20814
301-634-4954
301-634-4955
Fax: 202-318-0378
E-mail: webmaster@motorist.org
www.motorist.org

MAP accredits those auto repair shops that apply and follow industry developed standards for inspecting vehicles as well as meet other requirements, handles inquiries/disputes between accredited shops and customers and offers information to consumers about how to locate a repair shop how to talk to a technician and how to gain satisfaction from auto repair shops.

National Automobile Dealers Association
AUTOCAP
8400 Westpark Dr.
Toll free: 1-800-252-6232
www.nada.org

Third-party dispute resolution program administered through the National Automobile Dealers Association. National office makes referral to state auto dealer associaton.

National Institute for Automotive Service Excellence (ASE)
101 Blue Seal Dr. SE, Suite 101
Leesburg, VA 20175
703-669-6600
Toll free: 1-888-ASE-TEST
www.ase.com

ASE is an independent, national nonprofit organization founded in 1972 to help improve the quality of automotive service and repair through the voluntary testing and certification of automotive repair professionals. More than 424,000 ASE-certified technicians work in dealerships, independent repair shops, service stations, auto parts stores, fleets and schools. ASE publishes several consumer publications about auto maintenance and repair.

RV Consumer Group
PO Box 520
Quilcene, WA 98376
(360) 765-3846
Toll free: 1-800-405-3325 (Order Desk)
Fax: (360) 765-3233
E-mail: rvgroup@rv.org
www.rv.org

A nonprofit organization dedicated to the safety of recreational vehicles. This group is not aligned or affiliated with the RV industry. It offers books and memberships to help consumers with the selection of buying RVs.

 

 

 

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